BCHC staff looking at resources


Non-emergency patient transport

Provided by West Midlands Ambulance Service to those who are eligible.
0800 035 6511

Booking non-emergency transport


Non-Emergency Patient Transport bus


Non-emergency patient transport is provided by West Midlands Ambulance Service


Patients with a medical need for transport that meet the eligibility criteria will need to book their transport by phoning:

0800 035 6511 


The service is provided using a universal set of local standards and eligibility criteria, developed by Clinical Commissioning Groups (CCGs) in Birmingham, Sandwell and Solihull. These are applicable to all NHS healthcare services.


More information

To support you with this service, a number of documents have been produced:

  • Patient leaflet: for all you need to know about the service.
  • Patient Charter: for more information about accessing the service and what to expect from it.


Non-emergency patient transport infographic outlining the types of transport different patients may require. 

Non-Emergency Patient Transport infographic


Got a question?

Contact: patient.transport@bchc-website.verseonecloud.com  



Healthcare Travel Costs Scheme  

Not eligible for patient transport? If you are referred to the NHS for specialist treatment or diagnostic tests by your doctor, dentist or other health professional, you may be able to claim a refund of reasonable travel costs under the Healthcare Travel Costs Scheme (HTCS).


Visit NHS Choices or check the NHS Help With Travel Costs leaflet for more information. 

Our patients and their carers and families are the reason we're here, so we want to hear your views about the Trust and our services.