Birmingham Dental Hospital

Birmingham Dental Hospital and School of Dentistry  
5 Mill Pool Way
Birmingham
B5 7EG

 

dental.hospital@nhs.net

 

For patients of the hospital or community dental service, please call the relevant booking centre below for appointment or referral related queries:

• Birmingham Dental Hospital Booking Team - 0121 466 5555
• Community Dental Services Booking Team - 0121 466 7610

• Press option 1 for Oral Surgery, Oral Medicine and General Anaesthetic.
• Press option 2 for Paediatrics and Orthodontics.
• Press option 3 for Restorative, Periodontology, Prosthetics, Endodontics and Student Appointments, including Clinical Practice.

 

Opening times: 8.45 am to 4.40 pm Monday to Friday, excluding bank holidays.

 

Please note that, after 4.40 pm, your call will be terminated; please call back on the next working day.

 

Community clinic directory

 

Birmingham Dental Hospital is a specialist, referral-based service. For urgent care options, please contact your local dentist or NHS 111 for advice.

To get help from NHS 111, you can:

• go to 111.nhs.uk (for people aged 5 and over only)
• call 111

 

NHS 111 is available 24 hours a day, 7 days a week. If you’re deaf and want to use the phone service, you can use the NHS 111 (British Sign Language) interpreter service available in your country.

If you are arriving by car / taxi

You can access the hospital by car by either entering from the Bristol Road side of the hospital to enter Mill Pool Way or via Pershore Road and on to Pebble Mill Road to turn left in to Mill Pool Way. If you are using a Sat Nav, the postcode you will require is B5 7SA.

 

The designated patient drop-off point is located at the car park entrance of the hospital. This entrance is located at the bottom of the slope when entering the car park. The hospital has limited paid patient parking spaces available on-site, including disabled spaces. Please see our parking information and charges by clicking on to the following leaflet: Birmingham Dental Hospital Parking Information Flyer.If you are unable to find parking on-site, parking is also available on local residential roads or at the nearby Birmingham Wildlife Conversation Park / Cannon Hill car park which can be accessed via Pershore Road and Russell Road. 

 

Blue badge holders who are attending an appointment at Birmingham Dental Hospital are able to obtain free parking for the duration of their visit. Please present your blue badge and appointment letter or text message to our reception team based on the ground floor of the hospital. The team will provide you with an exemption voucher which must be presented at the pay machine located in the foyer.

 

Any patient who attends three or more appointments at the hospital during a 30 day period is eligible for free parking for their third and subsequent visits, during this time. Please provide copies of your appointment letters or text message reminders to our reception team on the ground floor on your third and any subsequent visits during the 30 days. 

 

Please note, any requests for parking exemptions must be made on the day of your appointment before exiting the car park. Any requests made retrospectively cannot be processed. Failure to pay or present an exemption voucher at the pay machine may result in a car parking fine being issued by APCOA Parking (UK) Limited.

 

Clean Air Zone

As of the 1 ^st June 2021 Birmingham City Centre is now a designated Clean Air Zone (CAZ) in an attempt to reduce air pollution in the region. This means Birmingham City Council are now imposing a clean air charge of per day for vehicles not meeting outlined satisfactory emission levels. The fee is per day for entering the zone regardless of how many times you enter in that same 24 hour period and the scheme is active 365 days a year. Most individuals' cars (around 80%) have low emissions and therefore will not be asked to pay the charge, however the drivers of older and less eco-friendly vehicles which do not meet the standards will be required to pay the fee of £8.

 

Dependent on how you travel to your appointment or the route you take to either the hospital or community site, you may be subject to these charges. We must also make you aware that some of our community clinics fall directly within the CAZ zone. We therefore encourage all patients to check if this is the case and whether you are travelling in a compliant or non-compliant vehicle before starting your journey.  .

 

Please be advised that Blue Badge holders are not exempt from the CAZ charge and if you enter the zone in a non-compliant vehicle, you will have to pay the charge. However, vehicles registered with 'disabled passenger vehicle - tax class 85’ will not have to pay.

Further information on eligibility criteria for disabled vehicle tax exemption

For more information about the Clean Air Zone and to check if your car is compliant:   

• Birmingham City Council Clean Air Zone
• Brum Breathes 

 

IMPORTANT: If you are travelling to the Birmingham Dental Hospital and community clinics around Birmingham and choose to travel through Birmingham using the Clean Air Zone (CAZ) we recommend patients pay the congestion fee following their visit. Please see the terms and conditions of the CAZ pay the congestion fee  refunds cannot be obtained for non-use.

At times we may have to reschedule patient appointments, therefore we ask that patients do not pre-pay their CAZ fee online prior to their journey and instead pay following their appointment. In the event patients do purchase pre-payment of the CAZ fee and an appointment is cancelled, the Trust are not liable to process a reimbursement for this cost.

 

If you are arriving by bicycle

Getting here by bike

 

If you are arriving by bus 

Getting here by bus

 

Claiming travel costs

You are entitled to claim for travel costs for NHS appointments or treatment if you receive any of the following benefits:

•       Income Support

•       Guaranteed Pension Credit

•       Tax Credits with an exemption certificate

•       Income-based Jobseeker’s Allowance

•       Income-related Employment and Support Allowance

•       Low Income Scheme HC2 or HC3 certificates

•       Universal Credit and meet the criteria

Travel costs for visiting other people in hospital cannot be paid.

 

How to claim

Payment cannot be made without the relevant documentation:

•       proof of appointment

•       a completed HC5 form

•       bus, train or car park tickets

 

Patients travelling on public transport will be reimbursed for the cheapest form of public transport (including any promotional or concessionary fares). Patients travelling by private car may claim mileage allowance and car parking charges or equivalent public transport costs (whichever is lower).

 

Taxi fares cannot be paid unless there is no other way you can travel for all or part of the journey or if your consultant agrees in writing that you cannot travel by public transport because of your medical condition.

 

If your consultant considers it a medical necessity for an escort to accompany you, the escort’s travel costs will be paid on the basis of your eligibility and not that of the escort. A letter from your consultant or GP will be required.

 

If you have any queries please contact the General Management Administration Team on 0121 466 5338.

Birmingham Dental Hospital, home to the University of Birmingham's School of Dentistry, is one of only 10 dental hospitals in England. 

 

Service provision, education and research form key components, with consultant-led dental specialties providing treatment for around 115,000 attendances each year, together with undergraduate and postgraduate training for dental students, dental nurses, dental hygienists and therapists.

 

The Dental Hospital provides a unique range of dental services for the people of West Midlands and further afield. It is an integral part of the University of Birmingham, School of Dentistry and is there to support undergraduate and postgraduate dental education.

 

 

Between the NHS and the school there is concentrated clinical expertise covering all dental specialities. These unique features, such as the Primary Treatment Unit and other speciality services, makes the Dental Hospital an important resource to the General Dental Practitioners and the population of this region.

 

Work to build the first integrated, stand-alone dental hospital and dental school in the UK for almost 40 years began onsite in September 2013. 

 

The landmark development, led by Birmingham Community Healthcare NHS Trust, together with its partners the University of Birmingham, Birmingham and Solihull LIFT (Bas LIFT) and Calthorpe Estates, was granted detailed planning permission in December 2012 for the site, which is the former home of BBC Pebble Mill studios.

 

 

The development is seen as highly strategic for the city, being a key element of the new Edgbaston Medical Quarter and further enhances the city’s reputation as a hub of Medicine, Learning and Life Sciences.

 

Totalling 15,465 sqm, it houses a range of services for the public including walk-in emergency dental care, Restorative Dentistry, Oral Surgery, Oral Medicine, Orthodontics and Paediatric Dentistry.

 

The public access all dental services in one wing of the building with a second wing providing world-class research facilities and a modern learning environment for more than 600 undergraduate and postgraduate students and trainees.

Birmingham Dental Hospital provides a training environment for undergraduate dental students, postgraduate dentists, student hygienists, therapists, and trainee dental nurses, and regards research as part of its core business. 

 

We want to provide the best care for our patients and we can only do this by engaging in internationally excellent research.  Our research programmes have a strong translational focus, being driven by clinical questions, and aim to provide novel diagnostic and therapeutic solutions to the most common oral and general health problems.  We employ cutting-edge technologies within state-of-the-art laboratories to explore disease mechanisms, improve our understanding of pathogenic processes, and formulate new healthcare solutions based upon this new knowledge.

 

Our clinician-basic science partnerships provide broad expertise and allow us to exploit our findings through clinical trials of novel diagnostic and therapeutic approaches.

 

For information about the University of Birmingham, School of Dentistry visit www.birmingham.ac.uk/schools/dentistry. 

• Patients are required for the training of undergraduate dental students.
• All undergraduate dental students are closely supervised by qualified dentists.
• Student treatment will require more and longer (2-3 hours) visits than you may have previously experienced with a qualified dentist in general dental practice.
• Treatment is available only in term-time*, Monday to Friday between 9am–5pm when your allocated undergraduate dental student is available.
  • *Typical term-time dates are:
    • Late September to Early December
    • Late January to Easter (two weeks of no student activity during Easter)
    • Easter to Late July
  • *You must be available to attend multiple appointments during the daytime.
  • *Undergraduate dental students will have limited appointment availability.
• Patients are required to attend for assessment to be screened for suitability for care by undergraduate dental students. If you are not suitable for any reason to be treated by undergraduate dental students, then treatment will not be offered.
• If your treatment becomes more complex and is unsuitable for undergraduate dental students, you may be asked to obtain your future treatment at a general dental practice rather than at Birmingham Dental Hospital.
• Treatment is provided free of charge.

 

If you if you would like to be considered for treatment by an undergraduate dental student:

• Read and accept the conditions of the Patient Responsibility Agreement,
• Download and complete the BDH Self-Referral Form,
• Email it to bdhwaitinglist.admin@nhs.net.

Once received and processed, a screening clinic appointment will be provided. Screening clinics take place throughout the year.

 

Please remember that requests for treatment are not always accepted and that emergency treatment cannot be provided at your initial assessment visit.

 

Emergency dental treatment will not be provided by undergraduate dental students out of term-time and out of hours.

 

The following treatments are not provided by dental students.

• Dental implants and/or treatments associated with existing dental implants 
• Tooth whitening
• Repeated and complex root canal treatment
• Complex crown and bridge work
• Complex gum problems
• Patients requiring hospital transport
• Patients unable to cope with long appointments
• Patients with complex medical histories
• Patients requiring treatment under sedation
• Patients unable to give independent informed consent

Accompanying children

During your visit, due to various clinical practices such as the use of sedation, it is not advisable to bring very young children to your appointment. Please bring a responsible adult to care for them whilst your consultation takes place, or make suitable alternative arrangements.

 

Dignity and respect

• We aim to show dignity and respect for you as our patients and visiting families. We ask that you also share this philosophy with us when visiting the Birmingham Dental Hospital. 
• We would always respect the rights, faith, ethnicity, property, privacy of all visitors and we would ask that you do the same.
• Any violence or aggressive behaviour is not tolerated whilst using our services and we would ask you to report any such behaviour to main reception who can contact the duty manager to report your concerns.
   

Fire safety

In the event of a fire alarm please stay calm and follow the instructions provided by a member of staff. Please leave the building promptly by the nearest fire exit and do not use lifts. Following an evacuation you will be told when it is safe for you to return to the building.

 

Mobile phones

Mobile phones may be used by staff, patients and visitors in non-clinical/low risk areas. Please speak to a member of staff if you would like further information about this.

 

Parking at Birmingham Dental Hospital

Parking at the hospital will require payment. Full details can be found in the BDH Parking Information Flyer.

 

Patient charter

As a patient of the Birmingham Dental Hospital and School you have a right to:

• A high standard of care delivered in a courteous manner
• The opportunity to discuss treatment outcomes with your clinician or student
• Be informed when any staff member or student holds a clinical conversation in your presence
• Privacy and Confidentiality and to be treated with dignity and respect
• Be informed when your appointment is 15 minutes late or if you can expect to wait longer than 15 minutes.

Your responsibility:

• To understand your condition, treatment and follow up instructions.  Should you not do so we advise you discuss the matter further with a member of your Dental team.  Understanding your health issues is central to your successful treatment
• To be available to accept appointments with your clinician or student, and comply with Birmingham Dental Hospital and School cancellation policy access guidelines
• To inform Birmingham Dental Hospital and School if you are unable to attend your appointment by telephoning us at least 24 hours in advance on the telephone number provided on the front of your appointment letter; or emailing us at dental.hospital@nhs.net, quoting your hospital number
• To ensure Birmingham Dental Hospital has the most relevant and up to date personal information recorded about you.
   

Smoking policy

Our hospital operates a no smoking policy. This also includes the areas outside of the main public entrances to building.

 

Teaching and research hospital

• Birmingham Dental Hospital and School is a teaching hospital and as such part or all of your treatment may be administered by student practitioners under supervision
• Research activities are conducted at Birmingham Dental Hospital and School and should your treatment involve research based projects you will be advised of this in advance and your consent obtained
• In addition to research, the hospital will from time to time audit its patient healthcare records as part of the clinical audit process.  Clinical audit is a valuable part of the quality improvement process and can lead to service improvements for our patients.  Access to your data for clinical audit is strictly controlled.  All personal data is anonymised
• The decision on your suitability of treatment will only be made after initial assessment by an appropriate member of staff or student
• It is usual practice to destroy extracted teeth and other specimens when treatment is complete.  Occasionally extracted teeth or specimens will be kept by Birmingham Dental Hospital and School of Dentistry for use in dental research projects and the training of dentists in clinical techniques.  If you have any concerns regarding this, please inform the clinician undertaking your treatment. 

Travel Information

Address: 5 Mill Pool Way, Birmingham (SatNav B5 7SA), B5 7EG

Email: dental.hospital@nhs.net

 

Zero Tolerance       

This Hospital is part of the NHS zero tolerance initiative.  Abusive or violent conduct may result in treatment being suspended.